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Lifestyle Ambassadors

Full-time

Hong Kong

About the Company:

Weave Living is Asia Pacific’s leading lifestyle-focused rental accommodation brand. We have reimagined home with our beautifully designed, intelligent and professionally managed living options, include private co-living spaces, studio bedrooms and luxury serviced suites in prime central city locations. Our vision is to bring together a diverse community of global citizens to our inspiring spaces where they can thrive in a hassle-free city living environment. We are a portfolio company of leading global private equity firm Warburg Pincus.

 

About the Role:

We're looking for energetic team players to join our Lifestyle Team for our upcoming properties in Hong Kong to ensure we are consistently delivering on our brand promise to our customers and curating and cultivating a strong sense of community. Selected candidates will be trained to deliver exceptional customer service, curating on-property events as well as executing social media marketing strategies. They will report to the Senior Manager – Community & Lifestyle Team.

 

Responsibilities include:

  • Delivering and facilitating outstanding service to residents and represent the Weave brand in all aspects
  • Creating a warm and welcoming environment for our residential community
  • Recognising and anticipating / reacting to the changing needs, expectations, and emotions of our customers, working with all in-house teams to ensure that the brand and its products and services are all coordinated to deliver the greatest possible customer experience
  • Coordinating and executing community initiatives designed to develop resident relationships and help build both brand and property awareness in partnership with Experience team and Operations team
  • Be the go-to person for residents and co-ordinate with on-property operations team to resolving resident issues with professionalism and patience
  • Reporting on resident suggestions with creative ideas to enhance living experience
  • Conducting property viewings to support our leasing strategy when needed
  • Executing social media marketing strategies at the property level in collaboration with the Marketing team

 

Eligibility:

  • Hong Kong Permanent Residency or Hong Kong Citizenship
  • Strong communication skills in written and spoken English. Mandarin and Cantonese would be an advantage.
  • Holder of Certificate/Diploma or above in hospitality or related disciplines

 

Requirements:

  • Strong people skills – approachable, a good listener, and empathetic
  • A minimum of 2 years of professional working experience with extensive time in a customer-facing setting
  • Background in boutique hotel, serviced accommodation or co-working environments will be a plus
  • Experience in coordinating events will be a plus
  • Experience in adapting to challenges, dealing with emergency or crisis situations and managing conflict and complaints in a constantly changing environment
  • Flexibility in schedule – work hours will be shift-based between a morning shift and an evening shift

 

Benefits:

  • Growth potential regionally
  • Competitive compensation
  • Health care coverage
  • Company-wide outings and retreats

 

Are you interested to apply for this position? Please send your CV and motivation to joinus@weave-living.com

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