Terms and Conditions

• A claim must be submitted within 24 hours after making the initial booking through weave-living.com and at least 48 hours before the scheduled arrival. The Best Rate Promise does not apply to any bookings made within 48 hours of arrival. The initial booking means the original booking made on our website and does not include modified or cancelled bookings.
• The Best Rate Promise does not apply to bookings booked through other websites. If a booking was booked through another website, we are not responsible for any fees associated with the cancellation of that booking.
• The Best Rate Promise is only applicable to stays of less than 30 calendar days.
• The Lower Rate (meaning the lower rate on another website) must be for the same property, unit type (including but not limited to similar unit size, bedding, views, and amenities), rate type, number of occupiers, dates, length of stay and rate rules (including but not limited to cancellation policies).
• The Lower Rate must be bookable on another website. Advertised or enquiry only rates do not qualify. The Best Rate Promise does not apply to rates found offline, negotiated corporate rates, group rates, rates requiring membership in a club or other organization, direct mail or email solicitations or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Lower Rate cannot be independently verified at the time we process the claim.
• The Best Rate Promise does not apply to packaged rates. Packaged rates include accommodation sold as part of a travel package in which we do not provide all services (including but not limited to airfare and/or car rental) and accommodation sold with additional amenities (including but not limited to breakfast and/or Internet service).
• The basis upon which the Best Rate Promise shall be compared to the Lower Rate shall be inclusive of taxes, gratuities, or any additional charges or fees that may apply to your stay.
• If the Lower Rate is in a different currency from the rate booked on weave-living.com, the Lower Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between the Weave Living rate and the Lower Rate due to differences in exchange rate sources.
• If the rate discrepancy is solely due to currency exchange calculations, we reserve the right to deny the claim.
• We may deny a claim where the difference between the rates is less than one Percent (1%).
• A claim can only be submitted via the online Best Rate Promise Claim Form on weave-living.com. To submit a claim, fill out the required fields, check the box to agree to the Terms & Conditions, and click the submit button. Claim verification will be made within two (2) business days of receiving the claim.
• A claim will be accepted in all languages supported on weave-living.com.
• We reserve the right in our sole discretion to determine the validity of any claim and whether it meets the Terms & Conditions. Any dispute arising out of or related to the Best Rate Promise and the Terms & Conditions must be brought against us at which the booking was booked in the courts of the city in which the property is located and is subject to its local law. Such dispute must be brought in a party's individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
• To the extent permitted by law, we reserve the right to revise, amend, supplement, suspend or discontinue the Best Rate Promise at any time in our sole discretion and without prior notice. This will not affect claims which have already been submitted to us in accordance with the Terms & Conditions.
• These Terms & Conditions apply to claims submitted on or after July 18, 2025.